Last Updated: 2026

Welcome to TEKSA (Modern Technical Intelligence for Information Technology) (مؤسسة الذكاء التقني الحديث لتقنية المعلومات).

This Electronic Services Agreement governs the relationship between TEKSA (“the Company”) and the customer (“the Client”) when purchasing any service through our website. By completing a purchase, the Client acknowledges that they have read, understood, and agreed to be legally bound by the terms and conditions set forth in this Agreement.

1. Definitions

For the purposes of this Agreement:

• Company: TEKSA.
• Client: Any individual or legal entity purchasing services through the Company’s website.
• Services: Any digital or technical services offered by TEKSA, including but not limited to website development, mobile application development, e-commerce solutions, and custom software development.

2. Scope of Services

The Company shall provide the services described in the selected product page and service package.

Any feature, functionality, or service not explicitly included in the purchased package shall be considered outside the project scope and may require a separate quotation and approval.

3. Project Commencement

The project will commence only after all of the following conditions have been met:

• Full payment has been successfully received.
• All required project information and materials have been provided.
• The Client has submitted the necessary branding assets, including logos and visual identity (where applicable).
• A Commercial Registration (CR) copy has been submitted if required.

The project timeline begins only after all required materials have been received.

4. Project Timeline

The estimated delivery period displayed on the product page begins once all project requirements have been submitted.

The estimated timeline does not include delays resulting from:

• Late responses from the Client.
• Waiting for design approvals.
• Requests for additional revisions.
• Requests for new features after development has commenced.

5. Revisions

The purchased service includes a reasonable number of revisions within the agreed project scope.

The following are not considered revisions:

• Changing the entire project concept.
• Complete redesign after approval.
• Adding new features or functionality.
• Major structural changes after development has started.

Such requests may require a separate quotation.

6. Client Responsibilities

The Client agrees to:

• Provide accurate and complete content.
• Ensure they own or have permission to use all submitted materials, including logos, images, and text.
• Review and approve submitted work within a reasonable timeframe.
• Provide all necessary information required for project completion.

7. Pricing and Payment

• All prices are displayed on the website.
• Value Added Tax (VAT) will be applied where applicable if not already included in the displayed price.
• Development work will not begin until payment has been successfully confirmed.

8. Cancellation and Refunds

The Client may request cancellation before the Company has started work on the project.

Once project execution has commenced, any cancellation request will be assessed based on the percentage of work completed.

No refunds will be issued for digital services that have been completed, delivered, or specifically customized for the Client.

9. Technical Support

Free technical support is provided for the duration specified in the selected service package.

Support includes:

• Fixing development-related bugs.
• Technical assistance.
• Resolving issues resulting from the Company’s implementation.

Support does not include:

• New feature development.
• Complete redesigns.
• Additional pages.
• Content creation or content updates.

10. Hosting and Domain

Where the selected package includes hosting or a domain name:

• The domain and hosting will be registered under the Client’s name whenever possible.
• The complimentary hosting/domain period begins on the activation date.
• Renewal fees after the complimentary period are the Client’s responsibility.

11. Intellectual Property

Upon full payment of the project fees:

• Ownership and usage rights of the completed project shall transfer to the Client.
• TEKSA reserves the right to showcase the completed project within its portfolio and marketing materials unless the Client requests otherwise in writing before publication.

12. Warranty

TEKSA warrants the correction of software defects directly resulting from its development work during the applicable support period.

This warranty does not cover:

• Modifications made by the Client or third parties.
• Third-party software, plugins, or integrations.
• Hosting-related issues not managed by TEKSA.

13. Confidentiality

TEKSA shall maintain the confidentiality of the Client’s information and shall not disclose it except where necessary to perform the contracted services or when required by applicable laws or competent authorities.

14. Force Majeure

TEKSA shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, internet outages, government actions, or failures of third-party service providers.

15. Limitation of Liability

The Company’s total liability shall be limited to the amount paid by the Client for the purchased service.

Under no circumstances shall TEKSA be liable for indirect, incidental, consequential, special, or loss of profit damages.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.

17. Acceptance of the Agreement

By placing an order through the TEKSA website, the Client acknowledges that they have:

• Read this Electronic Services Agreement.
• Understood all of its terms and conditions.
• Agreed to be legally bound by this Agreement.
• Accepted all obligations contained herein.